Verification of ID

Passport

What is VOI and why am I required to do this?

Verification of Identification also known as VOI is a requirement by the Land Titles Office. All conveyancers, solicitors and financial institutions are required to identify their clients and retain evidence of this process. This was introduced to reduce the risk of Title fraud, especially as we moved forward in the Electronic Settlement Space. In South Australia, documents executed on or after 1 July 2013 are required to comply with the Policy.

The Policy reduces the risk of Land Title fraud and other improper Land Title dealings, thereby strengthening the security, certainty and integrity of South Australia’s Torrens Land Title System.

As conveyancers, we are required to prove we have taken reasonable steps in having the identity of each person to a transaction verified.

These include transactions such as Transfer, Leases, Mortgage and Land Divisions to name a few.

A variety of documents may be used to verify your identity including passports, Australian drivers’ licence, Proof of Age card and more. We will assist you to understand which documents may be used to meet the minimum requirements. We are required to obtain the highest category – refer to the categories list below. This is not to be confused with a 100 Point Check used by banks and other industries, but rather a very specific process which applies only to land dealings.

In most cases it will be necessary for clients to attend an in-person interview, either at Australia Post, at our office or with an agent appointed by our office to take the interview on our behalf. You will be required to produce identity documents so that a check can be done to ensure the facial features of the person in the identity documents match the facial features of the individual that is being identified. At the interview your identity documents will be inspected to verify they are genuine and have not been tampered with.

Once your identity has been verified, the verification will remain valid for two years. It is a requirement that we store the verifications securely for nine years and be able to produce evidence of the identification and the interview if we are audited by the Land Titles Office.

Category 1

  • Australian Passport or foreign passport with Evidence of Immigration Status
  • ImmiCard or Australian Migration Status ImmiCard
  • Plus an Australian driver’s licence or photo identification
  • Plus change of name or marriage certificate if necessary

Category 2

  • Australian Passport or foreign passport with Evidence of Immigration Status
  • ImmiCard or Australian Migration Status ImmiCard
  • Plus full Birth Certificate or Citizenship Certificate or Descent Certificate
  • Plus Medicare Card or Centrelink or Department of Veterans’ Affairs card
  • Plus change of name or marriage certificate if necessary

Category 3

  • Australian driver’s licence or Photo Card
  • Plus full Birth Certificate or Citizenship Certificate or Descent Certificate
  • Plus Medicare Card or Centrelink or Department of Veterans’ Affairs card
  • Plus change of name or marriage certificate if necessary

If you are unable to fall within these three main categories, or you currently reside overseas we recommend you contact our office to discuss your verification options.

All documents must be originals when presented and photocopies or extracts are not acceptable, so you should check to ensure you have these documents on hand at the time of thinking about dealing with property, as you may have to consider obtaining copies from the relevant authorities.

Land Services - Verification of Identity

Is anything else required?

Although your identity may have been verified, we also need to establish you have a right to deal with the property, this is known as a Verification of Authority (VOA).

In the case of a vendor sufficient evidence may be a copy of Rates and Taxes notice, utilities bill or other such documents as required to determine you have the right to deal with the land in question.

As a purchaser, sufficient evidence would include a copy of the Contract of Sale or the Loan Documentation.

Land Services - Verification of Authority